Delivery Analytics

Performance trends · Jun 3, 2026 — Metro Logistics Zones A–F

May 21 – Jun 3, 2026

Avg OTD Rate (14d)

92.1%

-0.8%vs prev 14d: 92.9%

Total Deliveries (14d)

15,847

+3.2%vs prev 14d: 15,354

Total Failures (14d)

462

+8.7%failure rate: 2.9%

Re-delivery Rate

11.4%

-1.2%vs prev 14d: 12.6%

Avg Resolution Time

34min

-6.3%vs prev 14d: 36 min

May 21 – Jun 3, 2026 · SLA target: 94%

OTD % SLA 94%

Last 14 days · 362 total failures

Customer Absent12434%

Access Denied8724%

Wrong Address6317%

Traffic Delay4111%

Package Damaged288%

Vehicle Issue195%

Today — Jun 3, 2026 · Data through 13:00

Delivered Failed In Transit

Current 14d vs previous 14d · SLA target 94%

Current Previous

14-day period · Click column headers to sort

10 drivers

Driver	Zone	Status	Total Orders	Delivered	Failed	OTD Rate	Avg ETA Dev.	1st Attempt
CM Carlos Mendez	Zone A	Active	187	178	9	95.2%	+4 min	94.1%
KA Kwame Asante	Zone D	On Break	176	165	11	93.8%	+6 min	93.2%
LK Liam Kowalski	Zone A	Active	155	145	10	93.7%	+7 min	92.3%
PS Priya Sharma	Zone F	Active	171	160	11	93.6%	+8 min	91.8%
AP Aisha Patel	Zone B	Active	163	151	12	92.8%	+11 min	90.2%
MW Marcus Webb	Zone B	Active	148	136	12	91.9%	+14 min	89.2%
YT Yuki Tanaka	Zone D	Active	198	175	23	88.4%	+19 min	86.4%
IL Ingrid Larsen	Zone C	Active	129	113	16	87.6%	+22 min	85.3%
DB Devon Brooks	Zone C	On Break	142	119	23	84.1%	+28 min	81%
FO Fatima Osei	Zone E	Offline	94	75	19	79.3%	+42 min	74.5%